FAQs | Tempo at Truepointe in Hilliard, OH

General Community Info

Does this property have in-unit laundry?

Yes! Each apartment includes a full-size washer and dryer, making laundry simple, stress-free, and never off-site.

Does this property have a gym or fitness center?

Of course! Residents will have access to our 24-hour premium fitness center, expected to open in 2026—so you can work out on your time, day or night.

Does this property have balconies, patios, or outdoor space?

Definitely! All apartments come with a private balcony or patio—perfect for fresh air, a morning coffee, or just a little extra space to unwind.

What smart home features or modern finishes are included in the units?

You’ll find stainless steel appliances, spacious walk-in closets, eat-in kitchens, 9ft ceilings, and elegant quartz countertops—all designed to make your day-to-day a little easier and way more enjoyable.

What types of shared spaces are available for residents to gather or relax?

Our community offers resort-style shared spaces perfect for relaxing, socializing, or getting work done. Enjoy a sand volleyball court, fire pits, and an outdoor kitchen with grills and pizza ovens. Coming in 2026: a pet-friendly dog park, premium pet spa, luxury coworking space, game room, complimentary coffee bar, courtyard with hammocks, and a pool with an aqua lounge.

Are there designated storage spaces available for residents?

Absolutely! On-site storage rooms will be available starting in 2026, giving you extra space to keep your belongings organized and out of the way.

Does this property have elevators?

Elevators are available in our largest building, while the others have stair access only. If you'd prefer elevator access, we're happy to help you find the perfect spot.

Does this property allow pets?

Yes! We’re proud to be a pet-loving community that welcomes both cats and dogs. We allow up to two pets per household with no breed or size restrictions.

Does this property charge for trash collection or recycling services?

We do charge a monthly fee for valet trash and recycling pickup, so your home stays consistently clean and hassle-free.

How does this property handle maintenance requests?

We provide 24-hour on-site emergency maintenance for residents to ensure urgent issues are resolved promptly.

Where do residents receive their mail and packages?

We’ve got a secure package hub with parcel lockers, so your deliveries stay safe and sound until you’re ready to pick them up.

Does this property have designated quiet hours?

To keep things calm and comfortable, our community follows Hilliard City's quiet hours of 10 PM to 6 AM—giving everyone time to relax and recharge.

Leasing & Application

Does this property have rent specials or move-in deals?

Yes, we offer exclusive rent specials and move-in deals! Schedule a tour or contact our leasing team to learn more.

Does this property have a month-to-month option?

We offer flexible lease terms from 4 to 18 months, making it easy to choose the rental length that works best for you.

Does this property require a credit check?

Yes, we conduct a soft credit and background check as part of our screening process. This helps us get to know you better and ensure a smooth rental experience.

Does this property have an income requirement to qualify?

Yes, residents must meet our income requirement of 3x the monthly rent to qualify.

Does the rent include any utilities?

No, utilities are not included in the rent. Water, sewer, and electricity are billed separately based on individual usage by utility providers.

Frequently Asked Questions